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It appears there is a good connection between iPod and computer, until iTunes opens. Here's my 'theory.' Some recent PCs have a 'energy saver' feature that turns OFF full power to the USB port when the connected storage devices is not mounted by the system. An iPod is a storage device.Try putting the iPod into Disk ModeRun iTunes and connect iPod. If iTunes picks it up, it may prompt you to do a Restore, with a message about 'recovery.' If you're OK with erasing the iPod, do the Restore.
After the Restore completes, the iPod is set to use the Manually manage music and videos setting by default, which also turns ON Enable disk use. With disk use enabled, iTunes keeps the iPod's 'disk' mounted continuously which keeps the USB port at full power. Hopefully, that allows iTunes to recognize the iPod and allows the iPod's battery to charge.You can turn OFF the Manually manage setting and set it to Sync Music (use automatic syncing) while keeping Enable disk use turned ON.NOTE: With disk use enabled, you need to Eject the iPod in iTunes before physically disconnecting iPod.If this does not help, please post back. What was the original reason for needing to uninstall and reinstall iTunes? Was that because the iPod was not recognized, or something else that happened before the iPod was not recognized?Sorry but that didn't work nor did a reset.What specifically did not work? Putting the iPod into Disk Mode? Getting iTunes to recognize the iPod in Disk Mode?
Doing a Restore? Connecting the iPod (in normal mode) after the Restore?This started only after I followed directions to uninstall and reinstall iTunes.You followed this procedure? What was the original reason for needing to uninstall and reinstall iTunes? Was that because the iPod was not recognized, or something else that happened before the iPod was not recognized?
Because the iPod was not recognized. I followed the instructions at.What specifically did not work? Putting the iPod into Disk Mode? Getting iTunes to recognize the iPod in Disk Mode?
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Doing a Restore? Connecting the iPod (in normal mode) after the Restore? ITunes never recognized the iPod in disk mode. I then tried to sync my iPhone. When plugged in I get a screen on the phone asking to allow access to which I replied yes. But still no connection is made.
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The software recognizes that an iPod is detected but not identified properly. Nothing at all happens when connecting the phone.I misspoke about the origin of the problem. It actually started when I upgraded iTunes to version 12.3.3.17.ThanksMFD. Apple Footer.This site contains user submitted content, comments and opinions and is for informational purposes only. Apple may provide or recommend responses as a possible solution based on the information provided; every potential issue may involve several factors not detailed in the conversations captured in an electronic forum and Apple can therefore provide no guarantee as to the efficacy of any proposed solutions on the community forums. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site.
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